Terms and Conditions

BY ENTERING THIS SITE YOU HEREBY AFFIRM AND WARRANT THAT YOU ARE EIGHTEEN (18) YEARS OLD OR OLDER.

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark laws.

Ordering from Cuvie Australia

Under the Public Health (Tobacco) Act 2008 it is illegal to sell tobacco products or non-tobacco smoking products, such as herbal cigarettes, to people under the age of 18. It is also illegal to sell e-cigarettes and e-cigarette accessories to people under the age of 18. Our support team will contact every customer to provide legal photo identification prior to shipping orders. Customers that cannot provide valid identification will be refunded and refused from purchasing from Cuvie Australia.

What counts as legal ID?

  • Roads and Maritime Services (RMS) Photo Card 

  • Driver’s licence 

  • Passport 

  • Keypass (over-18) identity card issued by Australia Post

Revisions

The materials appearing on Cuvie Australia website could include technical, typographical, or photographic errors. Cuvie Australia does not warrant that any of the materials on its website are accurate, complete, or current. Cuvie Australia may make changes to the materials contained on its website at any time without notice. Cuvie Australia does not, however, make any commitment to update the materials. Content found on Cuvie Australia website maybe similar or duplicate to that of which is found on similar websites, the owner or director of such websites may request that the content be removed or adjusted accordingly.

Warranty and Return Policy

All sales are final. Each product has different warranty periods or may not have any warranty at all. Please be sure to check the warranty periods of your purchased products from their respective product pages. Products that are faulty and require repairs must be posted back to the manufacturer. Cuvie Australia does not perform repairs on faulty/damaged products.

  • Cuvie Australia does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.

  • Cuvie Australia does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.

  • Cuvie Australia does not cover merchandise failure or damage as a result of excessive force such as dropping.

  • Cuvie Australia does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.

  • Cuvie Australia does not cover merchandise failure or damage caused by improper use.

If the item is not in full working condition, the customer is required to contact Cuvie Australia and notify the function defects. Cuvie Australia will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.

All our products come with warranties that are covered only by the manufacturer. We do not have a Technical Department nor the facilities to test faulty items. The faulty items must be sent back to the manufacturer, as they are the warranty providers and will be providing a replacement product or a refund - whichever they see fit according to the situation of the faulty product. The manufacturer will be able to distinguish whether the fault is due to actual faults in the product - whether this be materials used or assembly of the product, or wear and tear by the customer. Once this is investigated, an outcome can then be reached. 

We do not offer refunds or exchanges for change of mind or if the item doesn't meet the customers "expectations" for opened and used products. If the item is still in it's original packaging and has not been used, then we are happy to offer an exchange or refund, whichever the customer requests. The customer is responsible for sending the item back and paying for postage charges.

By placing an order with Cuvie Australia you agree to the above Warranty and Return Policy conditions.

Shipping Policy


Large parcels include a tracking number. Smaller orders are shipped as large letters. If no one is available at your nominated shipping address then the postal service has the authority to leave your parcel in a secure location of their choosing.

All orders are posted in within 24 hours after the payment has been received and cleared. However this may take up to 3 business days by the latest.

Shipping Costs

Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason.

Shipments returned by the Post Office

In some cases when a package is returned to us unopened by the postal service we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.

Lost, Damaged or Stolen Packages

Cuvie Australia is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the postal service. Lost, damaged or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand, though, that this is completely beyond our control and does require you contact the post office for assistance.

We have insurance options that are provided by the postal service which can be arranged. This will guarantee that your parcel will be delivered to your nominated address or cover you for lost, stolen or damaged parcels.
Cuvie Australia does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed to the postal service if the customer has not arranged for an insured shipping method.

Failed Transactions

Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, funds are held (by your bank) when a transaction is attempted. It may take several days (7 to 10 on average) for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.

Disclaimer

Cuvie Australia assumes that all customers have obtained a prescription for nicotine from a registered Australian medical practitioner before importing our products for personal use under the Personal Importation Scheme.

Our products are sold purely for recreational purposes – they are not a smoking cessation product and have not been tested as such. Our products supplement a lifestyle.

 

The sale and supply of nicotine is illegal within Australia. Nicotine is an addictive chemical and is listed as a Schedule 7 poison.

WARNING: Our products are to be used only by persons 18 year of age or older. They are not intended for women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medication for depression or asthma. Our products contains Nicotine, a chemical known to cause birth defects or other reproductive harm.

Cuvie Australia strongly advises that all Australian residents check their local state legislation regarding the use of electronic cigarettes in their state of residence. The information provided here cannot be considered as binding legal advice.

All prices on this website are in Australian dollars and inclusive of GST.

Nicotine is classified as a poisonous substance. Due to Australian laws, We are not able to provide you with nicotine based E-liquid within Australia. However, we do have the best E-liquid with Nicotine shipped directly from New Zealand, America (USA) or China.

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   Sydney NSW 2204 Australia

©2020 by Cuvie Australia

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